Business Name: Key Lettings U.K. Ltd
Contact Email: info@key-lettings.co.uk
Business Address: 175 Cromwell Road, Peterborough, PE1 2EL

1. Introduction

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services.

2. What Information We Collect

We may collect and process the following data:

• Full name

• Email address

• Phone number

• Property details (for landlords and tenants)

• Identification and referencing information

• Financial information (where required for tenancy processing)

• Website usage data (via cookies and analytics)

3. How We Collect Your Data

We collect data through:

• Website contact forms

• Email or telephone enquiries

• Property enquiries and applications

• Tenancy agreements and onboarding processes

• Cookies and tracking technologies

4. How We Use Your Data

We use your data to:

• Respond to enquiries

• Provide lettings and property management services

• Process tenant applications and referencing

• Manage tenancies and landlord relationships

• Improve our website and services

• Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual obligation – to carry out tenancy and management services

• Legitimate interests – to operate and improve our business

• Legal obligation – to comply with UK laws and regulations

• Consent – where required (e.g. marketing communications)

6. Sharing Your Data

We may share your data with:

• Tenant referencing agencies

• Maintenance contractors

• Legal and regulatory bodies

• IT and software providers

• Utility companies (where applicable)

We only share data necessary for the relevant purpose and ensure appropriate safeguards are in place.

7. Data Storage and Security

We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse. Your data is stored securely and only accessible to authorised personnel.

8. Data Retention

We retain personal data only for as long as necessary, including:

• Duration of tenancy agreements

• Legal and regulatory requirements

• Resolution of disputes

9. Your Rights

Under data protection laws, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

To exercise your rights, please contact us using the details above.

10. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can control cookie settings through your browser.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Business Name: Key Lettings U.K. Ltd

Contact Email: info@key-lettings.co.uk

Business Address: 175 Cromwell Road, Peterborough, PE1 2EL